Return & Refund Policy

At Duburyy, we want you to be fully satisfied with your purchase. If something is not right, we’re here to help. This Return & Refund Policy explains how returns, exchanges, and refunds work when you shop with us.

Please read this policy carefully before placing an order.

1. Overview

We take great care in selecting and delivering high-quality bags. However, if you receive a product that is damaged, defective, or not as expected, you may be eligible for a return or refund under the conditions stated below.

2. Return Eligibility

To qualify for a return:

• The item must be returned within 7–14 days of delivery (you may set your preferred timeframe)

• The product must be unused, unworn, and in original condition

• All original tags, packaging, and accessories must be included

• Proof of purchase (order ID or receipt) is required

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Products damaged due to misuse or improper handling

• Items without original packaging or tags

• Clearance or final sale items (if applicable)

• Products returned after the allowed return period

We recommend carefully checking your order upon delivery.

4. Return Process

If you wish to return a product, follow these steps:

1. Contact our support team within the return period

2. Provide your Order ID and reason for return

3. Share clear photos or videos (if the item is damaged or incorrect)

4. Wait for approval from our team

5. Once approved, securely pack the item and send it back using the provided instructions

After receiving and inspecting the returned product, we will notify you of the status.

5. Refund Policy

Once your return is approved and inspected:

• Refunds will be processed within 5–10 business days (may vary depending on payment method)

• Refunds will be issued to the original payment method or as store credit (based on your preference and availability)

• Shipping charges are generally non-refundable unless the return is due to our error

If delays occur, please contact our support team for assistance.

6. Exchange Policy

We also offer exchanges under certain conditions:

• If you received the wrong item

• If the product is defective or damaged

• If the desired replacement item is available in stock

Exchanges depend on product availability.

7. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

• Report it within 24–48 hours of delivery

• Provide clear photo or video evidence

• Do not use the product

After verification, we will offer a replacement or refund at no additional cost.

8. Order Cancellation

You may cancel your order if it has not yet been shipped.

• Cancellation requests must be made quickly after placing the order

• Once the order is shipped, cancellation is not possible

• Prepaid orders will be refunded according to refund policy rules

We reserve the right to cancel orders due to stock issues or payment verification problems.

9. Return Shipping Costs

Return shipping responsibility depends on the situation:

• If the return is due to our error (wrong or defective product), we cover the shipping cost

• If the return is due to customer preference, the customer may be responsible for return shipping

We aim to keep this process fair and transparent.

10. Refund Delays

Sometimes refunds may take longer due to:

• Bank processing time

• Payment gateway delays

• Public holidays or weekends

If your refund is delayed beyond the expected time, please contact us.

11. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your payment provider

• Contact your bank (processing time may vary)

If the issue persists, you can reach out to our support team for assistance.

12. Store Credit Option

In some cases, we may offer store credit instead of a refund.

• Store credit can be used for future purchases on Duburyy

• It may come with additional benefits or discounts (if applicable)

• Store credit is non-transferable

13. Customer Responsibility

To ensure a smooth return process, customers must:

• Provide accurate order details

• Return items in proper condition

• Follow return instructions carefully

• Contact support within the allowed timeframe

Failure to follow instructions may result in rejection of the return.

14. Fraudulent Returns

Duburyy strictly monitors return activities. Any attempt to:

• Return used or damaged items intentionally

• Submit false claims

• Abuse the return policy

may result in account restriction or legal action.

15. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

• Email: [Insert Email]

• Phone: [Insert Phone Number]

• Support Hours: [Insert Time Range]

Please include your Order ID for faster assistance.

17. Final Note

At Duburyy, we value your trust and aim to provide a smooth and fair shopping experience. Your satisfaction is important to us, and we are always here to support you.

Thank you for choosing Duburyy | Dive into Perfectly Curated Bags.